How do I make a transaction with QRIS?

What is QRIS?

QRIS is a standardized digital payment feature set by Bank Indonesia, allowing you to make cashless payments easily. With Honest, you can pay using QRIS at thousands of merchants across Indonesia and in select international locations, all with just one standard QR code.

How many types of QRIS are there?

QRIS has 2 types:

1. Scan/generate QR

   A fixed or dynamic QR code placed at the cashier or counter. Customers scan it and manually enter the payment amount.
2. Show QR (coming soon)
   Customers show a QR code from their phone, and the merchant scans it. The QR is valid for one transaction only.

Where can I make transactions using QRIS?

You can make payments using QRIS at all merchants that provide QRIS payment methods. QRIS can be used for both online and offline payments. For offline payments, simply scan the QR code at the merchant's location, and for online payments, you can enter your payment details from the app.

How do I check if a merchant accepts QRIS?

Merchants who accept QRIS will display a QRIS logo or a QR code at their store or checkout page. You can also check with the merchant directly if they accept QRIS.

Does QRIS transactions also earn Honest Poin?

Yes, you can earn cashback on QRIS transactions. You can get up to 1% cashback for online, tap-to-pay, and card transactions, while QRIS transactions earn cashback up to 0.2%.

Is there any fee for using QRIS payment?

There are no additional fees for customers using QRIS payment through the Honest app. However, customers can give optional tips on top of the transaction amount.

Is QRIS available for international payments?

Yes, QRIS supports cross‑border payment linkages so that Indonesian users can use QRIS abroad in partner countries, and international travellers can pay with QRIS at Indonesian merchants.

What is the transaction limit for QRIS payments?

The transaction limit for QRIS payment is IDR 10.000.000 (ten million rupiah) per transaction.

What should I do if my QRIS transaction fails or my balance is debited?

Sometimes, QRIS payments can fail even though your balance has been debited. Common reasons for this include:

• Weak internet signal: An unstable internet connection can cause the transaction to fail.
• Insufficient credit limit: If your balance or credit limit is insufficient for the transaction, it may be declined.
• Blurred or unreadable QR code: A blurry or unclear QR code can cause the payment process to fail.

If your transaction fails but your balance has been debited, here's what you can do:

1. Check payment status: Check the payment status in the Honest app to confirm if the transaction was successful or still pending.
2. Save payment proof: If your balance was deducted, save the payment proof for reference.
3. Contact Honest Care: If the issue persists, contact Honest Care for assistance, available 24/7 via:
   
   • WhatsApp: 0811 1919 110 1
   • Toll-free phone: 0800-1-101-101 or +6221-50867077 (for international calls).

‍