This Cardholder Agreement and all attachments thereto (if any) ("Agreement") are entered into between PT Honest Financial Technologies ("We" or "Honest") and the customer ("You"). The details of you and the Agreement are as set forth to you, the details of which can be found in Section about Customer Details, Interest and Fees Applicable of this Agreement. We and you are collectively referred to as the "Parties".

We are the issuer of the Honest credit card (“Card”). We are a financing company licensed and supervised by Otoritas Jasa Keuangan and Bank Indonesia. You are requested to read the terms and conditions of this Agreement carefully. By signing this Agreement, you are considered to agree to the terms listed in this Agreement. This Agreement is effective from the effective date stated on the signature page until your account is closed.

This Agreement has been adjusted to the provisions of the prevailing laws and regulations in Indonesia, including the provisions of the Financial Services Authority regulations and Bank Indonesia regulations. This Agreement, the Terms and Conditions, and the Privacy Policy constitute an entire agreement between the Parties. 

In this agreement, the word “including” means “including without limitation”. Terms capitalized in this Agreement shall have the meanings ascribed to them in Article 11 of this Agreement, unless expressly defined otherwise herein.

1. CREDIT CARD FACILITY 

1. The financing facility that We provide to You is a multipurpose/working capital financing facility through purchases paid in installments via the Card. The goods and/or services financed are the goods and/or services that You purchase from the Merchant, the value of which is recorded in Our system and/or stated in the Billing Statement.
2. We reserve the right to not accept the information you provide to us or transactions if we have a reason to believe that the information or transaction is incorrect.  
3. As the recipient of the financing facility, You must repay the amount due as stated in the Bill Statement, no later than for Us to receive on the Due Date. Details of your Card's Due Date can be found on the Billing Sheet.
4. This financing facility does not require any collateral/security unless otherwise agreed upon in a separate agreement between the Parties. There are no survey fees, insurance fees, guarantee fees, collateral encumbrance fees, provision fees, or notary fees for this financing facility, unless otherwise agreed upon in a separate agreement between the Parties.

2. USE OF CREDIT CARDS

1. Our Card is available in digital and/or physical form. We will only issue physical Cards based on Our judgment and policies. Delivery of physical Cards is subject to the terms and conditions of delivery that We specify.
2. If you receive a physical Card, the physical Card must be activated first before it can be used.
3. We may at any time add other ways for you to use your Card. 
4. Your card has a validity period. You can view the validity period of Your Card through Our Platform, or other media as provided by Us. We will issue a new Card to You on the expiry date of the Card, subject to Our terms and conditions and judgment.
5. To use the Card, you must create a PIN. You are obliged to keep your PIN secure and confidential and will not give your PIN to anyone else. You are responsible in all circumstances for any matter relating to the use of your PIN and are obliged to take all steps and precautions to maintain the confidentiality of your PIN and to prevent unauthorized use of your PIN. You are required to change your PIN periodically through the means provided by Us. We are not responsible for any losses, claims, damages, costs or expenses arising from the use of Your PIN and/or Card to perform Transactions, unless there is a manifest error committed by Us.
6. When you receive a Card (either digital and/or physical Card), you are responsible for maintaining your Card. You are prohibited from sharing your Card details including number, validity period, security code (CVV/CVC), and/or PIN number to anyone to prevent misuse of your Card. You are responsible for all Transactions using your Card, except for Disputed Transactions, which We will evaluate on a case-by-case basis.
7. If there is a use of Card Transactions that are prohibited or not in accordance with its purpose, then We can adjust the limit or close the Card facility.
8. During the term of the Card, you are the only person entitled to use and be responsible for the use of this Card. In the event that you have allowed others to use your Card or you have voluntarily given your Card to another person, you remain responsible for paying any Charges arising from the use of such Card.
9. You must notify Us as soon as possible in the event that your Card is lost, stolen, or you suspect that your Card is being used by someone else without your permission. In the event of loss of a Card, You are responsible for all transactions made using the Card that occur until We receive a notice of loss from You.
10. You must notify us as soon as possible of any changes to your personal data, contact data, and/or other data, including but not limited to cell phone number, email address, residential address, and work-related data, by contacting us via the contact address which we inform you in Article 12.5 of this Agreement.

3. CREDIT LIMIT

1. The card has a Credit Limit that you can use. We reserve the right to raise or lower Your Card Credit Limit at any time for any reason based on applicable law and Our judgment. 
2. Any adjustment, including a reduction, to the Credit Limit may be made in the event of a material adverse change to your credit quality and/or risk profile, as determined at Our sole discretion and in accordance with applicable laws and regulations. A material change to credit quality or risk profile as referred to herein includes, but is not limited to: (i) failure to make payment when due, whether partially or in full; (ii) continuous or excessive utilization of the Credit Limit; (iii) deterioration or negative changes in your external credit bureau records or credit score; (iv) any indication of fraud, misuse, or suspicious activity related to the use of the Card; (v) a material deterioration in your financial condition or repayment ability; and/or (vi) adverse legal circumstances affecting you, including but not limited to bankruptcy, insolvency, or other similar legal proceedings.
3. We may conduct regular credit checks on your credit and review the facilities of the Card you have. We may access your data from Our partners, including credit bureaus, in accordance with the Privacy Policy.
4. You can only use the Card in accordance with the Credit Limit. If your transaction exceeds the Credit Limit, we will reject the transaction, except for situations that we determine from time to time.

4. TRANSACTIONS

1. When You make a Transaction you transact with a Merchant using a Card, We will record and store any information related to the Transaction. Our Parties agree to refer to our records related to the Merchant and the value of goods and/or services.
2. You are solely responsible for the use of the Card at the Merchant. Any Transaction conducted using the authentication/authorization method that has been and/or will be provided by Us (including, PIN) is deemed to be made and authorized by You and thus binds You.
3. All information we record related to your use of the Card is valid proof of the use of the Card. 
4. We may approve, suspend, cancel and/or reject Transactions for any reason, including to protect you from potential fraud or to comply with applicable rules.
5. We are not responsible for any dispute arising between you and the Merchant including regarding the quality of the goods and/or services you purchase, or the Merchant's refusal to accept the Card. However, We will facilitate refund requests in accordance with Our and/or Merchant's policy.

5. INTEREST AND FEES

1. We may charge fees, interest and/or other charges for the use of your Card as informed to you at the time of the Card application process as stipulated in the Article concerning Customer Details, Applicable Interest, and Fees of this Agreement. You agree to pay all fees, interest, and/or other charges arising from the use of the Card.
2. We will inform you if there are any changes, including related to changes in the amount of interest, fees, and/or other charges as well as the frequency of repayment and/or calculation method of the Card, in accordance with the provisions of the applicable regulations. 
3. We will calculate the daily interest rate based on the annual interest rate. Interest will be charged to you if: (a) you do not pay the bill in full; or if: (b) We receive payment of a bill by you (whether a full, partial or Minimum Payment) after the Due Date. Interest is calculated from the date of posting. Transaction until the date You make the full payment and is received by Us. Interest on Spending Transactions will be charged based on the above interest rate. Any fees or interest will not be counted as part of the principal bill.
4. We will charge an administration/admin fee, which will be charged per month and calculated based on the remaining principal amount on the billing date.
5. We may charge other fees, including an account opening fee that You must pay to Us 1 (one) time at the time of Card application, if applicable, based on Our judgment. We will notify You if We will charge any other fees, both before and after this Agreement is signed. In the event that the application of fees is made after the Agreement is signed, We will notify You in accordance with the applicable regulations.
6. All the interest and fees will be in Rupiah. The transaction in any other currency will be converted into Rupiah using a conversion rate applicable at Our (principal) card network operator from time to time. We may charge a conversion fee of a value determined by Us from time to time in accordance with the conditions applicable to Our (principal) card network operator.
7. You can view and study an illustration of the calculation of fees and interest charged to your Card in Appendix 1 of this Agreement.

6. BILLING STATEMENT

1. We will deliver the Billing Statement through our Platform or other media provided by Us to you monthly. The Billing Statement will be made available at the latest 7 (seven) calendar days before the due date.  We will issue you a statement setting out among other things:
   1. Your Card transactions during the relevant statement period;
   2. Your Credit Limit and remaining Credit Limit;
   3. The statement balance, being the total amount you have to pay; 
   4. Due Date;
   5. The Minimum Payment for that month statement; 
   6. Ways to pay bills;
   7. Other information required by applicable laws and regulations, from time to time; and 
   8. Other information as Us may determine from time to time (if applicable).
2. We will provide notice to You through Our Platform or other media provided by We, if We have issued and delivered the Bill Sheet. If you disable the notification feature for Our Platform on your mobile phone, you may not receive a Billing Statement delivery notification from Us. In this case, You must proactively access Your Bill Statement on Our Platform or other media provided by Us to avoid late payment or the imposition of fees and/or interest. You are solely responsible for late payment if You disable Our Platform notification feature and remain obliged to pay the amount owed to Us. Failure to receive or view Your Bill Statement for any reason does not affect or waive Your obligation to pay the amount owed to Us.
3. If You do not agree to a fee mentioned in the Billing Statement, it must be notified to Us within 14 (fourteen) calendar days from the date the invoice is printed. You no longer have the right to question a fee if the notice to Us exceeds the above period.
4. We will still issue and send a Billing Statement even if you do not make a transaction in that month.
5. You may pay Your bills using the payment channels provided by Us from time to time. Details on how to pay bills can be found on Our Platform. 
6. When you make a repayment, you will bear transfer charges imposed by your bank or payment service provider for your repayment. 
7. There may be delays in the reconciliation of payment data from the party processing the payment for Us. This may cause delays in recording your bill payments. We have published the daily payment processing cut-off time that applies from time to time through Our website. You must ensure that the payment of the bill is received by Us by the due date to avoid delay. You hereby agree to and understand the risks.  
8. We recommend that you make the payment of the bill yourself to avoid the risk of money laundering and suspension of the Card by Us.

7. OUR PLATFORM

1. You can access information about the Card, promotions, conduct Transactions, and/or perform other actions through Our Platform. Some Transactions or actions can only be made through the Platform.
2. We have the right to modify our Platform. The use of the Platform is governed by the Terms and Conditions of the Platform, the latest version of which is available on the website www.honest.co.id.

8. COLLECTION

1. These are the statuses of your performance of repayment:
   
   1. Current: if you pay the full amount owed or pay the Minimum Payment on time or there is a delay in payment of up to 10 calendar days.
   2. Special mention: You have not paid the Minimum Payment within 90 calendar days after the Due Date. We will impose the interest, collect the outstanding amount from you, and block your Card.
   3. Substandard: You still have not made the Minimum Payment for 91 until 120 calendar days after the Due Date. We will impose interest, collect the outstanding amount, and block your Card.
   4. Doubtful: You have not made any Minimum Payment for 121 – 180 calendar days after the Due Date. We will impose interest, collect the outstanding amount, collect the outstanding amount, and block your Card.
   5. Bad: You have not made any Minimum Payment for 180 days after the Due Date. We will impose interest, collect the outstanding amount, block your Card, and assign the collection to a collection partner.
      
2. We may contact, disclose information, and/or request information from a third party validly cooperating with us for the purpose of updating customer information under the applicable law. For collection of any unpaid outstanding amount, we may contact you at any of the mobile numbers, homes, offices, emails, or addresses provided by you from time to time, including contact details we obtained from the third party mentioned above.
3. We may contact, disclose information and/or request information from third parties who cooperate with Us for the purpose of updating customer data in accordance with the applicable legal provisions. In the event of billing an amount that is due or has not been paid by You to Us, We may contact You at the mobile phone number, e-mail, address or other contact details that You provide from time to time, including to the contact details We obtain from third parties as mentioned above.
4. We may engage third-party services to carry out collection activities until all of your obligations to Us are fully paid in accordance with the applicable provisions.
5. You hereby acknowledge and agree that We have the right and authority to assign either all or part of Our rights and/or obligations arising under this Agreement to any third party, from time to time, at Our sole discretion and with or without notice to You. In such event, You agree to fulfil Your obligations arising from this Agreement to third parties who receive transfers from Us, if applicable.

9. BLOCKING AND CLOSING OF CREDIT CARD

1. We can lock, postpone, block, or terminate the card and or Your account if any of these happens:
   1. You breach this Agreement, Terms and Conditions and our Privacy Policy. 
   2. The data You provide to Us is not true and complete, or in accordance with Our policy. 
   3. You are declared bankrupt or in the process of suspension of debt payment obligations or bankruptcy. 
   4. You are involved in unlawful acts, including criminal or civil. 
   5. You misuse the Card. 
   6. You are put under guardianship or are unfit to do legal actions.
   7. You are declared late in fulfilling your payment obligations by a government institution or third parties. 
   8. Your assets are seized by third parties. 
   9. You pass away. 
   10. You breach other agreements with us. 
   11. In Our judgment, Your Card is indicated to be used in criminal or other illegal acts under applicable laws and regulations or Our policies and procedures (including any actions prohibited under anti-money laundering regulations, prevention of the financing of terrorism financing, and prevention of the financing of the proliferation of weapons of mass destruction in the applicable financial services sector).
   12. Based on Our assessment, You are indicated to be involved in fraudulent transactions and/or actions.
   13. Based on Our assessment, You are indicated to be involved in suspicious transactions and/or actions that are dangerous or threatening to Us.
   14. Your card is indicated to be misused by a third party.
   15. You do not activate and/or use the Card for the deadlines set by Us from time to time, in accordance with Our policies and judgments.
   16. Other reasons as we deem necessary and fit.
2. We may also block or suspend the Credit Limit and/or  Card to protect you or based on your use and repayment of the Card.
3. You may contact Us through the communication channels We have if you wish to close the Card. We will guide you through the applicable procedures.
4. You must settle all outstanding obligations to Us before We can close Your Card. If You do not have any outstanding obligations to Us, We will close Your Card no later than 5 (five) working days after We receive a request from You or after We provide You with information regarding the closure of the Card. If You still have unresolved obligations to Us, We will close the Card no later than 3 (three) working days after You have completed all unresolved obligations.
5. Before your Card is closed, if there is an (excess) credit balance on your Card, we will return it by transferring the credit balance, no later than the Card termination/closing date, to your account registered with us. We may charge you a credit balance transfer fee. In accordance with applicable rules, we have the right not to return the credit balance if the amount is less than the credit balance transfer fee or from the minimum transfer value in accordance with the Bank's provisions.
6. If the Card has been closed, We will provide you with a closing statement no later than 10 (ten) business days after the Card closing date via letter or other media that we determine from time to time.
7. You are obliged to destroy the Card that has been terminated by cutting the chip and magnetic strip of the Card. Otherwise, you will bear any risk from any misuse related to that Card which has been closed.
8. Both of the Party hereby waive Article 1266 of the Indonesian Civil Code for the termination of the Card and this Agreement. Therefore, termination of this Agreement does not require a court decision.

10. DATA PROTECTIONS

1. When You register Yourself as a customer, You are obliged to provide Your Personal Data that is true, complete, and accurate. In addition, you are also obliged to provide your contact details that are correct, accurate, precise, complete, and valid. You can access, complete, correct, and delete, Your Personal Data that has been provided to Us through the Honest Application. If there is a change to Your Personal Data after you have registered as a customer, it is your responsibility to notify Us of this by updating Your Personal Data.
2. Information is stored in accordance with the laws and regulations of the Republic of Indonesia that regulate personal data, including but not limited to Law Number 27 of 2022 concerning Personal Data Protection and Regulation of the Minister of Communication and Information Technology Number 20 of 2016 concerning Personal Data Protection in Electronic Systems (as may be changed, amended and/or added from time to time).
3. If You are no longer Our customer, Your Information will be stored for the period from a minimum of 5 (five) years from the end of the business relationship of the Parties.
4. Furthermore, the takeover, storage, processing, disclosure and dissemination of data, including the use of emergency contacts will be carried out in accordance with applicable provisions.
5. You agree that We may transfer, collect, retrieve, use, and/or disclose Information relating to the Services and/or services to other parties under the Honest application to Third Parties, among other things, for statistical, collection, the assignment of Our rights and/or obligations, monetary, and/or research purposes.

11. DEFINITIONS

These words have the following meanings:

• Honest Application means a mobile application and/or digital service owned and operated by PT Honest Financial Technologies (“Honest”), which may be downloaded by Prospective or Existing Customers through application distribution channels or official software platforms designated by Honest. Honest may be accessed by Prospective or Existing Customers directly through a mobile device.
• Personal Data means any and all personal data including but not limited to username, name, telephone number, email address, bank account number, identity card number in the form of Identity Card Number (KTP), photographs and other data or information provided by You to Us through the Platform in accessing and using our services, which can be used to identify Users directly or indirectly.
• Platform means our platform from time to time. 
• Billing Statement means information about charges related to your use of the Card.
• Card means the credit card we issue to you.
• Due Date means the date on which you must make a repayment to us. The due date is in the Billing Statement. 
• Credit Limit means the total limit we grant, which is also the limit of your spending. 
• Merchant means a provider of goods or services. 
• Minimum Payment means the minimum amount you must pay to Us which can be seen from time to time on the Billing Statement.
• PIN means a personal identification number (Personal Identification Number) that you use to access your account and make Transactions.
• Transaksi berarti transaksi pembelian barang dan/atau jasa dengan menggunakan Kartu.
• Disputed Transaction means Transaction which based on Our policy can be refunded to the Customer and/or the Cardholder (chargeback transaction).
• Syarat dan Ketentuan berarti syarat dan ketentuan Kami yang berlaku dari waktu ke waktu sebagaimana tertera pada Platform.
• Kebijakan Privasi berarti kebijakan privasi Kami yang berlaku dari waktu ke waktu sebagaimana tertera pada Platform.
• Transaction means a transaction to purchase goods and/or services using a Card. 
• Terms and Conditions means Our terms and conditions that apply from time to time as stated on the Platform. 
• Privacy Policy means Our privacy policy that applies from time to time as stated on the Platform.

12. AMENDMENTS TO THE TERMS AND CONDITIONS

1. You agree that We have the right to amend the provisions set out in this Agreement, Our policies, or other terms and conditions, which will be notified to You in any form and through any means that We deem appropriate in accordance with the applicable regulations.
2. In the event that You do not agree to any amendment, please notify Us through the customer care contact details as stated on Our Platform from time to time, in which case We reserve the right to terminate this Agreement and the provisions regarding Card closure shall apply.
3. If you do not provide any response within the period stipulated under the applicable regulations from the time We notify you of the changes to the terms and conditions, you will be deemed to have agreed to the new terms and conditions.
4. All changes, amendments, or revisions to this Agreement shall constitute an integral and inseparable part of this Agreement. You are required to review the latest version of the terms and conditions set out in this Agreement, which can be accessed at www.honest.co.id

13. OTHER PROVISIONS

1. Any appendix to this Agreement, Terms and Conditions and Privacy Policy is an inseparable part of this Agreement. 
2. We can submit information relating to the Card and Transaction as required by our partners and/or by applicable laws.
3. We have the right to assess and investigate any matter relating to the card in accordance with our procedures.
4. If you breach this Agreement, we have the right to send you warning letters in accordance with the laws. 
5. If you want to communicate with us, including any requests or inquiries related to interest, fees, and/or other charges, you can reach out to us via our Customer Care which is available every day, 24/7, with the contact number as listed on the Platform from time to time. Your conversation with our Customer Care will be recorded.
6. With our best effort, we will strive to answer or settle your questions or complaints within the following periods according to the regulations.
7. You acknowledge and agree that electronic information or documents that you agree to and/or sign electronically, are also binding you as if they are physical documents or information.
8. This Agreement is governed and construed under the laws of the Republic of Indonesia.
9. If any part of this Agreement is invalid or unenforceable under applicable laws, that part shall not affect the validity and enforceability of other parts of the Agreement. You and we will in our best effort amend the invalid or unenforceable provision.
10. Any dispute arising out of or related to the Card or this Agreement shall be resolved amicably by the Parties in accordance with the timeline prescribed under applicable regulations. In the event that the Parties fail to settle the dispute amicably, the Parties will settle the dispute at Alternative Dispute Settlement in Financial Service Sector Otoritas Jasa Keuangan.
11. This Agreement is made electronically. You agree to this Agreement by pressing the "I Agree" button or another button with the same functional characteristics on the Platform or an electronic signature function, the timestamp of which is recorded in our system and will be used as the date you agree to this Agreement. Your electronic approval or electronic signing is as valid and binding as your wet signature. You will not dispute the validity and enforceability of your electronic approval or electronic signing.
12. This Agreement may be translated into an English version. In the case of an English version, the document is only a translation. The Indonesian version of the document is the valid document.
13. In the event of your death, your rights and obligations under the Agreement will bind your successors and heirs.
14. The powers in this Agreement cannot be revoked and will not end for any reason, including the reasons regulated in Articles 1813, 1814, and 1816 of the Civil Code.
15. You have read this Agreement to the end. You understand that by clicking "Agree" or another button of the same nature or an electronic signature function, you confirm that you have read, have understood the clauses of the agreement and confirm understanding of the clauses of the agreement and provide electronic consent or sign this agreement electronically which has the same strength as a wet signature. 
16. You hereby acknowledge that you have been given sufficient time to study and review each of the terms and conditions set forth in this Agreement. You further confirm that you have read and understood the features and characteristics of the Card-based financing facilities mentioned in this Agreement and hereby acknowledge accepting all consequences that may arise from the use of such facilities, including the benefits, risks, interest and other costs associated with them.

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Thus, the parties agree to the terms of the above Agreement.

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