What should I do if the credit card promotion is not applied to my transaction?

If a credit card promotion isn't applied to your transaction, first confirm that your purchase meets all applicable terms and conditions and that the promotion is still valid.

If the issue persists, please contact our Customer Service through the app, call us toll-free at 0800-1-101-101, send a WhatsApp message to 081119191101, or dial +62-21-50867077 for international calls. Our team is always ready to assist you.